By setting up a custom domain in Cadasio, you can host your interactive presentations on your own web address, adding an extra layer of professionalism and brand consistency to every project you share. In this guide, we’ll walk you through the simple steps to configure your custom domain and explain some key concepts like CNAME records to help you get set up smoothly.

Setting up your custom domain is quick and easy. Just follow these steps:

1. Enable the Custom Domain Feature

Log in to your Cadasio account and head to the Settings area within your dashboard. Under Customisation, find the Custom Domain section and toggle the switch to activate the feature.

2. Enter Your Desired Domain

Type in the domain or subdomain you'd like to use (e.g., guides.yourcompany.com) and click Save.

💡 Tip: It’s common to use a subdomain like guides, docs, or support as it keeps your main site structure clean.

3. Update Your DNS Settings with the Provided CNAME Record

After saving your domain, Cadasio will generate a CNAME record that you'll need to add to your DNS provider’s settings.

A CNAME (Canonical Name) record is a type of DNS record that maps one domain name to another. In this case, it tells browsers that your custom domain should point to Cadasio’s servers.

Every DNS provider’s interface looks slightly different, but generally, you’ll need to input:

  • Name (or Host): This is usually the subdomain (e.g., guides)
  • Value (or Target): The CNAME value provided by Cadasio (e.g., custom.cadasio.net)

4. Wait for DNS Propagation

While you can add the CNAME record immediately, DNS changes can take anywhere from a few minutes to 24 hours to fully propagate across the internet.

Cadasio will automatically check for these updates, but you can manually speed up the check by clicking the Refresh button in your dashboard.

5. Enter the Second CNAME (if prompted)

Once Cadasio detects the initial changes, it may provide you with a second CNAME record for added security or functionality. Follow the same process to add this to your DNS.

After everything has propagated and been confirmed, your custom domain will be fully functional!

Custom Domain Options

Once your domain is set up, you’ll have two key options to manage how your custom domain operates:

1. Dual Access

By default, both the original instructions.online URL and your new custom domain will work. This is helpful if you’ve already shared project links using the default domain but want to begin using your custom domain moving forward.

2. Restrict to Custom Domain Only

Alternatively, you can restrict access to your custom domain exclusively. This means your presentations will only be accessible via your branded URL and not through instructions.online.

⚠️ Important: Make sure all your shared links are updated if you choose this option!

Redirect or Showcase on the Root Domain

What happens if someone visits the root of your custom domain (e.g., guides.yourcompany.com without a project ID)?

You have two choices:

  • Redirect Visitors – Automatically forward them to a specific URL, such as your website's homepage or a dedicated help centre.
  • Showcase – Display a curated selection of your presentations, if you’ve created a showcase inside Cadasio.

This allows you to control the user journey and provide a more polished experience for your audience.

Final Thoughts

Setting up a custom domain for your Cadasio presentations is a simple but powerful way to enhance your brand’s visibility and professionalism. Whether you’re sharing internal documentation, customer-facing guides, or marketing materials, a custom domain will make your content feel more tailored and trustworthy.

✨ Pro Tips:

  • If you’re unsure how to add a CNAME record, check your DNS provider’s documentation or contact their support.
  • For organisations with IT departments, you may want to coordinate the DNS update with them.
  • Consider securing your custom subdomain with an SSL certificate if your DNS provider requires manual SSL configuration (Cadasio will handle this automatically in most cases).

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