Cadasio is trusted by innovative organisations such as VEX Robotics and Sphero, who create interactive 3D instructions to help users assemble robotics kits and other complex products. These engaging presentations enhance learning and reduce assembly errors. However, in controlled network environments like schools or corporate offices, strict internet filtering policies can prevent Cadasio content from loading properly.
Why Do Cadasio Instructions Fail to Load?
Cadasio relies on web services to deliver interactive instructions. In secure environments, such as schools, universities, or enterprises, outbound traffic to certain domains and APIs maybe blocked, resulting in incomplete or missing Cadasio content.
Domains to Whitelist for Cadasio
To ensure smooth access to Cadasio instructions, your IT administrator will need to add the following domains and URLs to your organisation's firewall whitelist (or allow list):
instructions.online
*.cadasio.com
filestore.prod-eu.eu-west-1.cadas.io
s3.eu-west-1.amazonaws.com/userstore.prod-eu.eu-west-1.cadasio.com
filestore.prod.cadas.io
s3.us-east-1.amazonaws.com/userstore.cadasio.com
s3.amazonaws.com/userstore.cadasio.com
Note: The '*.cadasio.com' wildcard ensures that all essential subdomains used by Cadasio are included.
How to Add Firewall Exceptions in Educational and Enterprise Networks
If your Cadasio instructions are being blocked, follow this general process to allow the required domains on most educational or corporate firewall systems:
1. Identify Your Firewall or Web Filter Solution
Common systems include:
- Smoothwall
- Lightspeed Systems
- Fortinet / FortiGate
- Cisco Umbrella
- Sophos UTM / XG Firewall
- Palo Alto Networks
- Microsoft Defender for Endpoint (Web Content Filtering)
2. Log Into the Firewall or Web Filtering Admin Console
An IT administrator will need to access the admin portal for the firewall or filtering service.
3. Locate the Whitelist / Allow list Section
This is often found under categories such as:
- URL Filtering
- Web Filter Policies
- Firewall Rules
- Content Filtering Exceptions
4. Add the Exceptions
Add the domains listed above exactly as provided. Ensure that:
- Wildcards (e.g., '*.cadasio.com') are properly supported and applied.
- The URLs are allowed for both HTTP and HTTPS traffic.
- The rules apply to all relevant users or network groups (e.g., students, teachers, staff).
5. Apply and Save Changes
Once the domains have been added, save your changes and apply the new policy. You may need to clear browser caches or restart affected devices to see immediate results.
6. Test the Connection
Reload your Cadasio instructions. If successful, the interactive 3D presentations should now load correctly without firewall interference.
Troubleshooting Cadasio Firewall Issues
If your interactive Cadasio instructions are still not loading after whitelisting the domains, double-check for typos in the URLs, ensure the rules apply to all necessary users, and verify that SSLinspection or advanced content filtering isn’t interfering. It’s also importantto confirm that outbound traffic on ports 80 (HTTP) and 443 (HTTPS) is permitted.
Contact Support
If you continue to encounter problems after following these firewall instructions, please contact Cadasio support for further assistance. Our team is here to help you deliver seamless 3Dinstructions to your users.
.webp)
